Product Liability Investigations

While electronic consumer products must go through rigorous safety testing, incidents sometimes happen through electrocution, component failure, battery fires (including lithium-ion) or power supply failures. We have extensive experience investigating all types of product failures including computers, recreational equipment, motors, toys, kitchen appliances and electronics. Our experts can provide periodic product sampling, Return Merchandise Authorization (RMA) evaluations, and Consumer Product Safety Commission (CPSC) support.

Taking a product to the consumer market requires deep industry knowledge of the regulatory landscape and a comprehensive understanding of the often conflicting international codes and standards. We help you navigate the process of product classification, program set-up and administration of support services to reflect the unique requirements of each local market. We also help you analyze Pull and Sample Failure letters or Stop-Shipments by government authorities in foreign countries and create a plan to respond quickly.

We partner with your Quality, Engineering and Legal Departments to determine cost-effective solutions when you need to re-design a product that has failed or been deemed non-compliant with local regulations. Our expert scientists and engineers utilize our laboratory facilities to assist with manufacturing design and material selection and audits, foreseeable abuse testing and feedback, hazard and risk analysis, and ANSI Z590.3 analysis to get you back to market as soon as possible.